Concept: Emotional Instability Predictive System
Introduced by Kenneth Lee,Amy Tsang, Christopher Francisco, Ludwig, The Hong Kong Federation of Youth Groups
Contact: kenneth.lee@hkfyg.org.hk
Problem to solve:
Emotional downturns, instability and depression could cause mental illness, or suicide in extreme case.
- Early warning signs of can be found on online platforms (FB, Instagram, WeChat …)
- The earlier the counsellor can identify people in need, the better he can provide support.
Approach
Past real-case conversation transcript (w/o personal identifier), users’ demographic data, and issue categories as input for machine learning. All this can be used to develop a classifier that predicts if the person has an emotional downturn.
Benefit
A service supervisor can be alerted if the person who is likely to have an emotional downturn is engaged with any counselors → Better resource management and oversee the online support network.